FAQs

Frequently Asked Questions (FAQs)

1. Ordering & Payment

Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. You can pay securely using credit/debit cards, PayPal, or other payment methods listed on our site.

Q: Can I modify my order after placing it?
A: You can modify your order within 24 hours of placing it. Contact us at info@appellefashion.com with your order details.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and other secure payment methods as listed during checkout.

Q: Do you offer COD (Cash on Delivery)?
A: Currently, we do not offer COD. All orders must be prepaid at checkout.

2. Shipping & Delivery

Q: Do you offer worldwide shipping?
A: Yes, we ship worldwide. Shipping charges and delivery times depend on your location and are calculated at checkout.

Q: How long does delivery take?
A: Delivery typically takes 7-14 business days after your order is processed. Custom or DIY orders may require additional time.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your shipment's progress.

Q: What should I do if my package is delayed?
A: If your package is delayed, please contact us at info@appellefashion.com, and we’ll assist you in tracking it.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 3-4 days of delivery for unused, unworn items in their original packaging. Custom or sale items are non-returnable. See our Return Policy.

Q: How do I initiate a return?
A: Email us at contact@appellefashion.com with your order number and reason for return. We’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Q: Can I exchange an item?
A: Yes, exchanges are allowed for size or color issues if the item is in stock. Contact us at contact@appellefashion.com for assistance.

4. Customization & DIY Orders

Q: Do you offer custom sizing or design options?
A: Yes, we provide custom tailoring for select items. Please include your measurements or customization requests at checkout or email us.

Q: Can I return a custom or DIY order?
A: Custom or DIY orders are non-returnable and non-refundable, as they are tailored to your specifications.

Q: How long does it take for a custom order to be completed?
A: Custom orders typically take 2-4 weeks to process, depending on the complexity of the design.

5. Product Information

Q: Are the colors of the products exactly as shown on the website?
A: Slight color variations may occur due to photographic lighting or screen settings. We strive to ensure accuracy in our product images.

Q: What sizes do you offer?
A: We offer a wide range of sizes, and custom sizing is available for certain items. Refer to our size chart for details.

Q: How do I care for my garments?
A: Most of our garments require dry cleaning to preserve their quality and embroidery. Care instructions are provided on each product page.

6. Promotions & Discounts

Q: Do you offer discounts or sales?
A: Yes, we run seasonal sales and promotions. Subscribe to our newsletter to stay updated on exclusive offers.

Q: Can I use multiple discount codes on a single order?
A: Only one discount code can be applied per order unless otherwise stated.

Q: Do you offer a referral or loyalty program?
A: Yes, we offer a rewards program where you can earn points for purchases, reviews, and referrals. Sign up to start earning.

7. Account & Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and access exclusive offers.

Q: How can I contact customer support?
A: You can reach us at:

Email: info@appellefashion.com

Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us at contact@appellefashion.com within 48 hours of receiving the item. Include pictures of the product and packaging for quicker resolution.

8. Security & Privacy

Q: Is my personal information secure?
A: Yes, we use SSL encryption to protect your data. Your payment information is processed securely, and we do not store sensitive details.

Q: Do you share my information with third parties?
A: No, we respect your privacy and do not sell or share your personal information. Read our Privacy Policy for more details.

If you have additional questions, feel free to contact us. We’re here to help make your shopping experience smooth and enjoyable!