Eligibility for Returns
1. Timeframe: Returns are accepted within 1-2 days from the delivery date.
2. Condition: The item must be unused, unwashed, and undamaged.
3. The product must be returned in its original packaging with all tags attached.
4. Non-Returnable Items:
Customized or tailored products.
Final sale, clearance, or discounted items.
Accessories such as jewelry and masks for hygiene reasons.
How to Initiate a Return
1. Submit a Request: Visit our Returns Center or email us at info@appellefashion.com with your order details and reason for return.
2.Approval Process: Once your return request is reviewed and approved, you will receive a return shipping label or instructions on how to send the item back.
3.Return Shipping: Customers are responsible for return shipping costs unless the product received is damaged or incorrect.
Refund Process
1. Refund Options: Refunds are processed back to the original payment method or as store credit, based on your preference.
2. Timeframe: Refunds are processed within 5-7 business days after we receive the returned item.
3. Deductions: Any applicable shipping fees (if not waived) will be deducted from the refund amount.
Exchanges
1.Exchanges are allowed for size or color issues if the requested item is in stock.
2.Please initiate the exchange request through the Returns Center or email us at info@appellefashion.com
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
1. Contact us at info@appellefashion.com within 24 hours of receiving the order.
2. Attach clear pictures of the product and packaging.
3. We will arrange for a replacement or issue a full refund.
Important Notes
1. Items returned without prior approval may not be accepted.
2. For international returns, customs duties and taxes are non-refundable.
For any questions or concerns about our return policy, please contact us at info@appellefashion.com or call us.